BRIDGE & TRANSFORM
CIO & Director Operations
Connecting brick-and-mortar retail and eCommerce through an omnichannel strategy and re-platforming the eCommerce solution for a European fashion retailer.
Operationalized via a dedicated Digital Transformation Office.
6
months to new strategy
120
employees for target organization
8
months to first test shop
Situation
- European fashion retailer, 10,000+ employees
- High competition and efficiency pressure
- Excellent eCommerce system, but not brand-wide or internationally usable
- 9 million rotating products in the catalog
- Separate physical and online retail within the company and systems
- Cross-channel commerce emerging (Korea, Japan, China)
- New competitive advantage via omnichannel retail needed
Mandate
- CIO role in the Transformation Office along with interim CMO and COO
- Development of an omnichannel strategy with leadership
- Re-platforming by state-of-the-art service providers
- Transition of the new platform into a new functional and IT organization with a “startup character”
- Selection and hiring of future leadership personnel
- Additional interim Director of Operations to stabilize processes and projects
Achievements
- Omnichannel capability of core processes
- Scalable new system (items, brands, countries)
- Modern organization, newly organized collaboration between functional areas and IT
A SELECTION OF OUR PROJECTS
Immediate Assistance for Long-Term Solutions
We navigate critical business phases, transform organizations and IT landscapes, and establish long-term solutions for your business success.
Trust and discretion in our partnerships are paramount. Therefore, our clients remain unnamed here. Below are selected project references.
Key Competencies for Corporate Transactions
Establish
Board Advisory for European Energy Company
Transform
Leading Product Marketing Go-To-Market Strategy
Transform